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A-1 Vacuum has a 46-year track record of treating our customers with care and respect.  So, your privacy is important to us.  We may obtain data from and about you and your devices when you use our services.  We take our responsibility to treat your personal information securely very seriously.

Our Privacy Policy Uses Four Principles

Our privacy policy is designed to help you understand the data we collect and how we use it.  It is based on 4 principles:

  1. We only ask for your information if we need it to provide a service, operate our business, answer a question or enable you to buy a product you need.
  2. We ask for the minimum amount of information we need to satisfy your request or transaction.
  3. We don't share the information you provide except to comply with the law, protect our rights or give you the product/service you've requested.
  4. We don't store the information you provide on our servers unless it's needed for the day-to-day operation of our business.

A-1 Vacuum Sales and Service operates a physical store located at 198 Moore Drive, Suite 103, Lexington, KY 40514, an E-Bay store and our own website www.a1vacuumlex.com.  Our policy protects your privacy at whichever one of our properties you visit.

However, please keep in mind that the information you provide on a third-party site such as E-Bay is not controlled by us.  E-Bay's privacy policy can be found here https://www.ebay.com/help/policies/member-behaviour-policies/user-privacy-notice-privacy-policy?id=4260:  

Similarly, any site we link to from our website is again controlled by the privacy practices of those third-party organizations.  Again, this is something we have no control over.

Information We Collect

We basically collect two types of information.  These are:

  1. Personal Information
  2. Anonymous Information

Personal information is anything that helps directly identify an individual, such as name, address, cell phone number, email address.  It is your decision whether to provide this information. 

Anonymous Information is anything that doesn't directly or indirectly identify an individual.  For example, what browser you’re using.

We also aggregate this information to establish trends and provide insights into our business.  But we do this without revealing Personal Information.

Why Do We Collect This Information?

We only ask for your Personal Information to provide a service for you.  Examples might be when you want to buy a product, sign up for our newsletter or ask a question.

The information you are asked for varies depending on what you are trying to do.  For example, signing up for a newsletter only requires your first name and email address.  Whereas purchasing a new vacuum cleaner requires a little more.

A lot of the information we collect is anonymous.  It’s the sort of data that physical devices, web browsers, web servers, and associated software typically make available.  This includes types of device, browser version, referring site, and pages viewed. 

A-1’s purpose in collecting this type of information is to understand how you use our website and improve it to serve you better.

Some examples of the type of information we collect are.

  • Registration information when you sign up for an account or enter a promotion.
  • Transaction information when you use one of our services or buy something from us.
  • Details you provide when you ask us questions either by calling us, emailing us, or using one of our website contact forms.
  • Activity, usage, and device data when you visit our site.  This might include what pages you might have accessed, how long you were on the site, and your preferences.
  • General location information provided by your mobile or other device using beaconing technologies, IP address, or another identifier where it is legal and ethical to collect this data.
  • Still or video images when you visit our physical store
  • Details on the most popular pages on our website, what spam we get on our Contact Forms, how many people use cell phones to contact us.

How Long Do We Keep Information?

It varies.  Contact Form information is kept for a month for customer service purposes.  But then it is deleted.  We don't use this information for marketing. 

Our policy is the same for emails.  Our other retention periods are as follows:

  • Sales information - fifteen years. 
  • Analytics information - three years.
  • Warranty information - the length of the warranty period. 

Protection of Personal Information

A-1 does not sell any information which could be used to identify any of our customers.

A-1 does disclose potential and actual personally-identifying information to its employees and partners when they need to know that information to process it on A-1 Vacuum’s behalf or provide services available at A-1 Vacuum’s web properties.  But this is done only after they have agreed not to disclose this information to others.

As far as we know, none of the organizations that we partner with have affiliates located outside the U.S., but that possibility exists.  By using our website, you consent to the transfer of such information to them.

A-1’s policy is to reveal personal information only in response to a subpoena, court order, or other governmental requests, or when A-1 Vacuum believes in good faith that disclosure is reasonably necessary to protect the property or rights of A-1 Vacuum, third parties, or the public at large.

When you are a registered user of an A-1 Vacuum website and have supplied your email address.  A-1 Vacuum may send you an email to tell you about new features, solicit your feedback, or keep you updated with what’s going on with A-1 Vacuum and our products.

You can opt-out of these communications at any time.

A-1 Vacuum takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of information that could identify or potentially identify our customers.   

These measures include encryption, secure backups, and Two Factor Authentication.

All security measures are reviewed periodically.

A-1 Uses Cookies 

A cookie is a string of information that a website stores on a visitor’s computer.  Then the visitor’s browser provides it back to the website each time the visitor returns.  A-1 Vacuum uses cookies to help A-1 Vacuum identify and track visitors, their usage of the A-1 Vacuum website, and their website access preferences.

If you visit A-1's webs site and do not wish to have cookies placed on your computer, then you should set your browser to refuse them.

 The drawback is that certain features of A-1 Vacuum’s websites may not function properly without the help of cookies.

Advertising Partners Use of Cookies

A-1 uses partners for advertising.  Their ads may be delivered using cookies.

These cookies allow the ad server to recognize your computer each time they send you an online advertisement and learn about you or others who use your computer. 

This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.  This Privacy Policy covers the use of cookies by A-1 Vacuum.  However, it does not cover the use of cookies by any advertisers.

A-1 and Google Analytics

A-1 uses Google Analytics, a web, and traffic analytics tool, to collect anonymous information on the use of our website.  In addition, this tool uses cookies to track data about visitors to our website. 

Google Analytics is a sophisticated package that collects a variety of web information.  For example, using this tool, we can analyze who visits our website, whether they are a return visitor, and what are the most popular pages on our site. 

Other types of information it collects include what browser and device you are using to access our website, your location, and what web pages you are interacting with.

We currently don’t use all this information.  But it is there if we decide to utilize it.   Our intent is to begin using a subset of this information to maintain and improve our services and the performance of our website.

How Google uses the information from partner sites such as A-1 Vacuum is set out here: https://policies.google.com/technologies/partner-sites

This link also details how you can opt-out of providing this information.  This includes installing a browser add-on, using Chrome’s Incognito mode, and blocking cookies.

Business Transfers

If A-1 Vacuum or its assets were acquired, or in the unlikely event that A-1 Vacuum goes out of business or enters bankruptcy, user information would be one of the assets transferred or acquired by a third party.  

You acknowledge that such transfers may occur.  And that any acquirer of A-1 Vacuum may continue to use your personal information as outlined in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, A-1 Vacuum may change its Privacy Policy from time to time and at our discretion.  Therefore, a-1 Vacuum encourages visitors to frequently check this page for any changes to its Privacy Policy. 

Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

If you have questions concerning this policy, please contact us through our website or by email at info@a1vacuumlex.com.


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